State of The Art Device Logistics for Patient Care

Efficient Device Management for Seamless Patient Care

Medical device logistics are complicated and demand an exact alignment of patients, providers, payers, and vendors. The lack of an appropriate time of delivery of a device or failure in services may directly affect patient outcomes. At Care Management, our Device Logistics service deals with the entire lifecycle of servicing new patients, executing device replacements, managing with vendors, and escalating technical problems.

Efficient Device Management

Connected Workflows. Faster Turnarounds. Device Logistics Made Simple

97.8%

Timely delivery of the devices, making sure they are provided to patients on schedule and without interruptions.

92%

Minimization of replacement turnaround with automated workflows and direct coordination with vendors.

99.5%

Higher case resolution rate involving escalated device concerns, reduced downtimes as well and increased patient satisfaction.

85%

Small to mid-sized clinics are among our supported practices, and our scalable solutions adapt to providers of every size.

Smarter Workflows for Seamless Device Management

New Patient Process

Courtesy of our smooth onboarding process, new patients receive devices quickly and without errors. We check eligibility, collect documentation, and coordinate with vendors to facilitate setup. Key steps include:

  • Insurance verification for device coverage.
  • Collection of physician orders and medical necessity documents.
  • Shipment tracking and confirmation for timely delivery.

Replacement Process

When equipment fails or hits its end-of-life, replacement has to be done within a short time period. We take care of all logistics so patients have no lapse in care. Our replacement process covers:

  • Device troubleshooting and validation of malfunction reports.
  • Coordination with manufacturers and payers for approvals.
  • Expedited shipment of replacement devices with confirmation to providers.

Escalation & Support

Malfunctions and technical problems must be addressed promptly. Our workflow on escalation helps to address problems fast and effectively.

  • Tiered support escalation to device specialists or manufacturers.
  • Documentation of all troubleshooting steps for compliance.
  • 24/7 monitoring of critical cases to prevent patient disruption.

Vendors

We have a good working relationship with device manufacturers and distributors, and this enables us to negotiate processes. Vendor management includes:

  • Direct communication channels with manufacturers for faster approvals.
  • Performance tracking of vendors to ensure service-level compliance.
  • Centralized vendor coordination to reduce administrative complexity for providers.

Care Management What You Can Expect

At Care Management Solutions, we simplify device logistics so your team can focus on delivering care. From setup to ongoing support, our process ensures your devices are ready to perform when you need them most.

Quick Discovery Call
Quick Discovery Call

In just 15 minutes, we’ll learn about your device needs, current challenges, and logistics requirements.

Onboarding & Setup
Onboarding & Setup

We handle procurement, configuration, and secure deployment so your devices arrive ready to use.

Go Live in 4–6 Weeks
Go Live in 4–6 Weeks

Our streamlined logistics process gets your devices into the hands of your patients quickly and reliably.

Continuous Optimization
Continuous Optimization

We provide ongoing support, inventory tracking, and updates to keep your devices running smoothly and efficiently.

An AI-powered, all-in-one solution that enables exceptional care

Device Logistics

Streamline the way medical devices are tracked, distributed, and managed. Our Device Logistics service ensures the right equipment reaches the right patient at the right time—securely, efficiently, and in full compliance. With AI-driven visibility and real-time tracking, we reduce delays, minimize losses, and improve patient care delivery.

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Start your care management journey without any financial barriers. Fill out the form to discover how our care management solutions can help your team streamline care coordination, improve patient outcomes, and maximize reimbursement.