Privacy Policy

What This Policy Covers

  • Types of information we collect
  • How we use your information
  • How we share and disclose data
  • Data security measures
  • Your privacy rights and choices
  • Cookies and tracking technologies
  • Data retention and deletions

How We Use Your Information

Your information helps us to:

  • Provide, operate, and improve our care management services and the Site.
  • Communicate with you, including responding to inquiries and sending important updates.
  • Comply with legal and regulatory requirements, including healthcare and data privacy laws (e.g., HIPAA).
  • Analyze Site usage to enhance user experience and service delivery.
  • Protect against fraud, unauthorized access, and security threats.

Data We Collect

  • Personal identifiers: name, contact details, account credentials.
  • Health information: medical history, care plans, treatment details (as applicable).
  • Usage data: pages visited, time on site, device information, logs.
  • Cookies and tracking data: IP address, browser type, analytics identifiers.
  • Contact history: inquiries, messages, support interactions.

How We Share and Disclose Your Data

We do not sell or rent your personal information. Data is disclosed only as necessary and in compliance with law:

  • With healthcare providers and partners involved in your care.
  • With service providers who help operate the Site or deliver services, under confidentiality agreements.
  • When required by law or to protect our rights, safety, or the rights and safety of others.
  • For analytics and improvement of our services, with aggregated or de-identified data where appropriate.

Data Security

We implement robust technical and organizational measures to safeguard your data:

  • Access controls and authentication
  • Encryption in transit and at rest where feasible
  • Regular security assessments and vulnerability management
  • Incident response and breach notification procedures

Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

  • Accessing and obtaining a copy of your data
  • Requesting correction or deletion of inaccurate information
  • Objecting to certain data processing activities
  • Withdrawing consent where applicable
  • Data portability where available

To exercise your rights, contact us at: [contact email/phone], or use the methods below.

Cookies and Tracking Technologies

Our Site uses cookies to improve functionality and gather analytics. You can manage or disable cookies via your browser settings, but this may affect certain features. We provide a cookie consent banner to help you make informed choices.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data category and jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. We encourage you to review it regularly. Continued use of the Site constitutes acceptance of any updates.